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Q&As about Smartphone Tickets in Germany

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I've received a text stating that my account is locked. Why?

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How can I reactivate my account?

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How can I avoid debit returns and the associated costs?

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Where can I change my payment details?

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What do I need to bear in mind when changing my bank details?

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What do I need to bear in mind when changing my credit card details?

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Why has 1 euro been debited from my credit card?

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Will I be informed before the credit card details I have provided expire?

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My mobile phone number has changed. What do I have to do?

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How do I change my personal details such as name, address, email address or identification card?

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I've received an unexpected email from you. Why?

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When is the payment for my Smartphone Ticket debited from my account?

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Can I receive advance notice that the payment is going to be debited from my bank account?

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Money has been debited from my account, but I didn't buy a Smartphone Ticket.

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How and when do I receive an overview of my transactions?

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How do I get written verification for travel expense reports, the tax office or other purposes?

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How does the prepay process work?

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How can I add money to my prepaid account via giropay?

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How can I add money to my prepaid account via an individual bank transfer (advance payment)? Y

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Why have you asked SCHUFA Holding AG for my information?

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Why have you inquired with SCHUFA Holding AG about instalment payments for me?

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Can I cancel my Smartphone Ticket?

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Who should I contact in the case of technical problems?

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Q&As about Online Tickets / Smartphone App

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I have received an unexpected email from you. Why?

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When will my ticket orders be debited?

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Money has been debited from my account, but I didn't order any tickets.

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I can't buy any tickets and am being told that my account is locked. Why?

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How can I reactivate my account?

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How can I avoid debit returns and the associated costs?

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I want to change my bank details. Where can I do this?

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What do I need to bear in mind when entering my bank details?

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What do I need to bear in mind when entering my credit card details?

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What do I need to bear in mind when switching my method of payment from SEPA direct debit to credit card?

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Why has 1 euro been debited from my credit card?

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My address has changed; how can I update my details?

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How do I get proof of travel expenses for the tax office or other purposes?

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Why have you asked SCHUFA Holding AG for my information?

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Can I cancel ticket orders?

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Who should I contact in the case of technical problems?

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Q&As about Employee Tickets

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When is the payment for my Employee Ticket debited from my account?

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Can Employee Ticket payments also be debited on the 15th of each month, as this is when I receive my salary?

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Are advance payments possible?

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Unfortunately, the amount due for my Employee Ticket could not be debited from my account. What should I do now?

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How can I avoid debit returns and the associated costs?

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Are there different payment methods available for the Employee Ticket?

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Is it possible to pay in instalments?

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Why has the debit amount for my Employee Ticket changed?

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How can I get debit announcements in accordance with SEPA rules?

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How can I change my personal data?

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How can I cancel my Employee Ticket?

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Q&As about Park Tickets

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I have received an email from you but I cannot understand what it is about.

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When will my parking activities be debited?

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I have been informed that my customer account has been locked. Why?

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How can my account be reactivated?

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How can I avoid chargebacks and the associated unnecessary additional costs?

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Where can I change my personal details?

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What should I keep in mind when entering my bank account?

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Are various payment methods available?

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Is it possible to pay outstanding amounts in instalments?

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I have a new address. How can I change my details?

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How do I get evidence for travel expense accounting, tax or other purposes?

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Can I cancel ticket orders?

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Whom can I contact in case of technical problems?

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Q&As about Coach Tickets

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I have received an unexpected email from you. Why?

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When will my ticket orders be debited?

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Money has been debited from my account, but I didn't order any tickets.

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I can't buy any tickets and am being told that my account is locked. Why?

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How can I reactivate my account?

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How can I avoid debit returns and the associated costs?

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I want to change my bank details. Where can I do this?

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What do I need to bear in mind when entering my bank details?

More

What do I need to bear in mind when entering my credit card details?

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What do I need to bear in mind when switching my method of payment from SEPA direct debit to credit card?

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Why has 1 euro been debited from my credit card?

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My address has changed; how can I update my details?

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How do I get proof of travel expenses for the tax office or other purposes?

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Why have you asked SCHUFA Holding AG for my information?

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Can I cancel ticket orders?